Fergusons Insurance Brokers

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39B Davey St Frankston, Victoria
Phone: (613) 9783-3200

Claims

Your dedicated account manager will take care of everything.

We understand that making an insurance claim can be a stressful time. At Fergusons, our aim is to make life easier for our clients.

Your account manager will help you to lodge your claim and will ensure you receive a prompt and fair settlement.

Follow this simple checklist to get your claim underway.

Property claims, including burglary, water, fire and storm damage

  1. Make sure your premises are safe and secure.
  2. For glass claims, please contact either O'Brien's Glass on 1800 645 011 or Scotia Group on 1300 726 842 if in the Melbourne metropolitan area.
  3. For burglary claims, please contact the police to report the incident. Make a list of items that have been stolen or damaged.
  4. For emergency repairs to premises, please contact your preferred repairer or Scotia Group on 1300 726 842 if in the Melbourne metropolitan area.
  5. Contact us to report the incident. Your account manager will advise you on how to lodge a claim.
  6. To complete our claim form – click here.

Motor vehicle claims

  1. Check for injuries. Call 000 for an ambulance if anyone is injured.
  2. Write down the name, address, phone number, vehicle registration number and licence number of other drivers involved, and of any witnesses. Make a note of any other drivers' insurance companies.
  3. If possible, take photos of the accident scene and vehicle damage.
  4. Notify the police if required by law.
  5. Do not drive your vehicle unless it is safe to do so.
  6. If your vehicle needs towing, phone accident allocation and have your vehicle towed to the closest repairer or safe place.
  7. Do not accept blame for the accident. There is also no need to insist anyone else is at fault. Simply record the information you need – your insurer will establish who is at fault.
  8. Contact us to report the incident. Your account manager will advise you on how to lodge a claim.
  9. To complete our claim form – click here.
  10. We will ensure your vehicle is repaired and back on the road as soon as possible.
Email us now  or call our Emergency After Hours Number on 0409 411 235